Privacy Policy

Privacy policy

Last updated: May 23, 2025

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website (the “Site”), contact us, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated policy on this page and update the “Last updated” date above. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

How We Collect and Use Your Personal Information

We collect various types of information in connection with the Services, including information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”).

We use this information to operate, improve, and personalize the Services, to process your transactions, to communicate with you, and for other purposes described below.

Personal Information We Collect

We may collect Personal Information about you from a variety of sources:

Information We Collect Directly From You

You may provide information to us directly when you:

  • Create an account on our Site

  • Place an order or make a purchase

  • Subscribe to marketing communications or newsletters

  • Contact us for customer support or other inquiries

  • Participate in surveys, promotions, or other features

The types of Personal Information we may collect directly from you include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed by our payment providers; we generally do not store full payment card numbers)

  • Order history and purchase details

  • Any other information you choose to provide

Information We Collect About Your Usage

When you interact with the Services, we automatically collect certain information about your device and usage, such as:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Referring URLs

  • Pages viewed, links clicked, and other actions on the Site

  • Dates and times of access

We use this information to understand how our Site is used, to troubleshoot and improve performance, and to help protect the security of the Services.

Information We Obtain from Third Parties

We may receive information about you from third parties, such as:

  • Payment processors and financial institutions

  • Analytics and advertising partners

  • Social media platforms (if you interact with us through those services)

  • Shipping and fulfillment partners

The information we receive from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your Personal Information for the following purposes:

  • To provide and maintain the Services
    Including processing and fulfilling your orders, managing your account, and providing customer support.

  • To communicate with you
    Such as responding to your inquiries, sending order confirmations, shipping updates, and other service or transactional messages.

  • To process payments and prevent fraud
    Including verifying your identity, detecting and preventing fraudulent transactions, and maintaining the security of the Services.

  • To personalize your experience
    Such as recommending products, tailoring content and offers, and understanding your preferences.

  • For marketing and advertising
    Including sending you promotional emails and displaying relevant ads where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

  • To analyze and improve our business
    Including measuring performance, understanding usage trends, improving our products and services, and developing new features.

  • To comply with legal obligations
    Such as tax, accounting, and other regulatory requirements, and to respond to lawful requests by public authorities.

  • For any other purpose with your consent
    Where you have given your consent for a specific use.

Cookies

We use cookies and similar tracking technologies (such as pixels and tags) to operate and improve the Services, remember your preferences, and personalize content and advertising.

Cookies are small data files placed on your device when you visit the Site. Some cookies are necessary for the Site to function (for example, to keep you logged in or to remember items in your cart), while others help us understand how the Site is used or support marketing efforts.

You can control cookies through your browser settings. However, if you disable certain cookies, some features of the Site may not function properly.

How We Disclose Personal Information

We may share your Personal Information with:

  • Service providers and vendors
    Third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, data hosting, analytics, marketing, and customer support.

  • Business partners
    Where necessary for joint marketing activities, promotions, or to provide services you have requested.

  • Affiliates and subsidiaries
    For business, operational, and administrative purposes consistent with this Privacy Policy.

  • Legal and regulatory authorities
    When required by law, regulation, legal process, or to respond to lawful requests from public authorities.

  • In connection with a business transfer
    Such as a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such cases, your Personal Information may be transferred as part of the transaction consistent with applicable law.

  • With your consent or at your direction
    When you instruct us to share your information or consent to such sharing.

We do not sell your Personal Information in exchange for money, but some data-sharing practices may be considered a “sale” or “sharing” of personal information under certain privacy laws. Where required, we will provide you with the ability to opt out of such practices.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

  • The length of time we have an ongoing relationship with you

  • Legal obligations (for example, tax and accounting requirements)

  • The likelihood of disputes or the need to establish, exercise, or defend legal claims

When we no longer need your Personal Information, we will delete or anonymize it in accordance with applicable laws.

Children’s Data

The Services are not directed to, and we do not knowingly collect Personal Information from, children under the age of 13 (or the age of majority in your jurisdiction). If we learn that we have collected Personal Information from a child without appropriate consent, we will take steps to delete such information. If you believe a child has provided us with Personal Information, please contact us using the details in the Contact section below.

Security and Protection of Your Information

We use reasonable technical, administrative, and physical safeguards designed to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

  • Right to access – To request confirmation that we process your Personal Information and to obtain a copy of it.

  • Right to rectification – To request correction of inaccurate or incomplete Personal Information.

  • Right to deletion – To request that we delete your Personal Information, subject to certain exceptions.

  • Right to restrict processing – To request that we limit the processing of your Personal Information in certain circumstances.

  • Right to data portability – To request a copy of your Personal Information in a structured, commonly used, and machine-readable format where technically feasible.

  • Right to object – To object to certain processing of your Personal Information, including for direct marketing.

  • Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@cuddybud.com. We may need to verify your identity before processing your request, and some rights may be limited by applicable law.

Complaints

If you have concerns about how we handle your Personal Information, you may contact us using the details below. If you are located in a jurisdiction that provides for a supervisory authority or data protection regulator, you may also have the right to lodge a complaint with such authority.

International Users

If you access the Services from outside the country where our servers are located, please note that your information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home jurisdiction. Where required by law, we will ensure appropriate safeguards are in place to protect your Personal Information.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: support@cuddybud.com